Privacy Policy

Last updated: 23 August 2026
 

SANARA Wellness (“SANARA Wellness”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal and health information entrusted to us.
 

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our website, enquiries, consultations, appointments, health and wellness services, advertising, social media and other interactions with SANARA Wellness.
 

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also handle health information in accordance with the Health Records Act 2001 (Vic) and the Health Privacy Principles.
 

1. Who We Are

SANARA Wellness provides health and wellness services, including in-clinic and mobile services.

Business: SANARA Wellness
Legal entity: SANARA WELLNESS
ABN: 55 306 839 309
Website: www.sanarawellness.com.au
Email: admin@sanarawellness.com.au
Location: Victoria, Australia
 

2. Personal Information We May Collect

The personal information we collect depends on how you interact with us and the services you request.

This may include:

• your name;

• date of birth and age;

• telephone number;

• email address;

• residential or service address;

• emergency contact information;

• appointment and booking information;

• payment and transaction information;

• communications between you and SANARA Wellness;

• information submitted through our website, booking system, contact forms, social media accounts or advertising forms;

• marketing preferences;

• website usage and device information;

• IP address and approximate location information;

• information collected through cookies, pixels and similar technologies;

• information about how you interact with our advertisements, website and online content; and

• any other information you voluntarily provide to us.
   

3. Health and Sensitive Information

Where reasonably necessary to provide our services, we may collect sensitive information, including health information.

This may include information about your:

• medical and health history;

• current or previous health conditions;

• medications and supplements;

• allergies and adverse reactions;

• symptoms and relevant health concerns;

• previous treatments;

• pathology or other health information supplied by you or, with appropriate authority, another healthcare provider;

• pregnancy or breastfeeding status where clinically relevant;

• treatment history and clinical notes;

• consultation information;

• treatment eligibility and clinical assessments; and

• other information reasonably necessary to determine whether a service is appropriate and to provide services safely.
   

We generally collect health information directly from you and, where required by applicable privacy laws, with your consent.

We may also receive health information from another healthcare professional or provider where you have authorised this or where otherwise permitted or required by law.
 

4. How We Collect Information

We may collect personal information when you:

• visit or interact with our website;

• book an appointment;

• complete a consultation, consent, intake or health history form;

• contact us by telephone, email, SMS or another communication channel;

• communicate with us through social media;

• attend an in-clinic or mobile appointment;

• make a payment;

• subscribe to marketing communications;

• enter a promotion or competition;

• complete an enquiry or lead form;

• interact with one of our advertisements;

• provide information to one of our staff members or healthcare professionals; or

• otherwise interact with SANARA Wellness.
   

We may also collect information through third-party platforms and service providers used to operate our business.

5. Meta, Facebook and Instagram Advertising

SANARA Wellness may advertise through Meta platforms, including Facebook and Instagram.

If you interact with our advertisements or submit a Meta lead form, we may receive information that you choose to provide, such as your:

• name;

• email address;

• telephone number;

• responses to questions contained in the form; and

• other information you voluntarily submit.
   

Information collected through Meta platforms may initially be processed by Meta in accordance with Meta's own privacy terms and policies.

Once SANARA Wellness receives personal information through a Meta lead form or other advertising feature, we handle that information in accordance with this Privacy Policy and applicable privacy laws.

Submitting an advertising enquiry does not require you to proceed with a consultation, appointment or treatment.

We will not use health information for direct marketing unless permitted by applicable law and the required consent has been obtained.
 

6. Website Analytics, Cookies and Meta Pixel

Our website may use cookies, pixels, analytics tools and similar technologies to understand how visitors interact with our website and advertising.

These technologies may collect information such as:

• pages viewed;

• links or buttons clicked;

• advertisements viewed or interacted with;

• time spent on pages;

• referring websites;

• browser and device type;

• IP address;

• approximate geographic information; and

• website events such as enquiries or booking-related actions.
   

We may use services such as the Meta Pixel and other advertising or analytics technologies to measure advertising performance, understand website usage, create advertising audiences and improve our marketing.
 

Depending on your device, browser and applicable settings, you may be able to restrict or disable cookies and similar tracking technologies. Doing so may affect some website functionality.
We do not intentionally send health information or clinical records to advertising platforms for targeted advertising.
 

7. Why We Collect and Use Personal Information

We may collect, hold and use personal information to:

• respond to enquiries;

• arrange consultations and appointments;

• provide our services;

• assess whether a service may be appropriate;

• maintain appropriate health and clinical records;

• communicate with you regarding appointments and services;

• process payments and transactions;

• provide customer support;

• manage our business and administrative requirements;

• comply with professional, clinical, insurance, legal and regulatory obligations;

• maintain and improve our services;

• operate and improve our website;

• measure the effectiveness of advertising;

• conduct analytics;

• prevent fraud or misuse of our systems;

• protect our clients, staff and business;

• manage complaints;

• communicate information about our services where permitted; and

• comply with applicable laws.
   

Where health information is collected, it will generally be used for the purpose for which it was collected or another purpose permitted by law.
 

8. Direct Marketing

With your consent, or where otherwise permitted by law, we may send you communications about SANARA Wellness, our services, updates or promotions.

These communications may be sent by email, SMS or other permitted channels.
 

You may opt out of marketing communications at any time by using the unsubscribe function provided in the communication or by contacting us.

Opting out of marketing does not prevent us from sending communications that are reasonably necessary in connection with an existing booking, consultation, treatment, transaction or other service relationship.
 

We do not use health information for direct marketing unless the use is permitted by applicable law and any required specific consent has been obtained.
 

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business or provide services.

Recipients may include:

• healthcare professionals involved in your care;

• authorised staff and contractors;

• medical or clinical service providers;

• booking and practice management providers;

• payment processors;

• information technology and cloud service providers;

• website hosting providers;

• communications providers;

• accountants, lawyers, insurers and professional advisers;

• marketing, advertising and analytics providers, where appropriate;

• regulatory bodies, government agencies or law enforcement authorities where required or authorised by law; and

• other parties where you have provided consent or disclosure is otherwise permitted by law.
   

We seek to limit disclosure to information reasonably necessary for the relevant purpose.
 

10. Third-Party Platforms and Services

SANARA Wellness uses third-party services to operate aspects of its business.

These may include services for:

• online bookings;

• clinical or client records;

• payments;

• email and communications;

• website hosting;

• analytics;

• advertising;

• social media; and

• business administration.
   

These providers may independently collect and process information in accordance with their own privacy policies.

We encourage you to review the privacy policies of any third-party services you interact with.
 

11. Overseas Disclosure and Storage

Some technology, cloud, analytics, advertising, communications or other service providers we use may store or process information outside Australia.
 

Where reasonably practicable, we take steps required by applicable privacy laws in relation to overseas disclosure of personal information.

The countries in which information may be processed or stored depend on the service providers we use and may change from time to time.

Where practicable, information about relevant overseas locations may be obtained by contacting us.
 

12. Security of Personal Information

We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include appropriate physical, administrative and technological safeguards, access controls and the use of reputable service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of a data breach, we will assess and respond to the breach in accordance with our legal obligations, including any applicable notification requirements.
 

13. Retention and Destruction

We retain personal and health information for as long as reasonably necessary for the purposes for which it was collected and as required by applicable health records, professional, insurance, taxation and other legal requirements.

When information is no longer required to be retained, we take reasonable steps to destroy it or permanently de-identify it where required and appropriate.
 

14. Access to Your Information

You may request access to personal or health information that we hold about you.

Requests can be made by contacting us using the details below.

We may need to verify your identity before providing access.

In some circumstances, access may be refused or limited where permitted or required by law. If this occurs, we will generally provide an explanation where required.
 

15. Correction of Information

We take reasonable steps to ensure personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, please contact us and request that it be corrected.
 

16. Anonymity and Pseudonyms

Where practicable and lawful, you may have the option of interacting with us anonymously or using a pseudonym.

However, because of the nature of healthcare services, we may need to obtain identifying and health information before we can safely or lawfully provide particular services.
 

17. Information About Other People

If you provide us with personal information about another person, you should only do so where you are authorised or otherwise permitted to provide that information.
 

18. Children and Minors

Where we collect personal information relating to a person under 18 years of age, we will handle that information in accordance with applicable law and take appropriate steps regarding consent and authorisation where required.
 

19. Links to Other Websites

Our website or social media pages may contain links to third-party websites.

SANARA Wellness is not responsible for the privacy practices of third-party websites or services. You should review the privacy policy of the relevant third party before providing personal information.
 

20. Privacy Complaints

If you have a question or concern about how SANARA Wellness has handled your personal or health information, please contact us.
 

Privacy Contact
SANARA Wellness
Email: Sanara Wellness
Address: 381 Bay Street, Port Melbourne VIC 3207
 

Please provide sufficient information for us to understand and investigate your concern.

We will review privacy complaints and aim to respond within a reasonable period.
 

If you are not satisfied with our response, you may have the right to make a complaint to an appropriate privacy or health complaints regulator, including the Office of the Australian Information Commissioner (OAIC) or the Health Complaints Commissioner Victoria, depending on the circumstances.
 

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The current version will be published on our website and will state the date it was last updated.
 

22. Contact Us

For questions about this Privacy Policy, requests for access or correction, withdrawal of marketing consent, or privacy complaints, please contact:

SANARA Wellness
Email: admin@sanarawellness.com.au
Website: www.sanarawellness.com.au
Phone: 0423 220 039